Effective Date: February 21, 2025 · Last Reviewed: February 21, 2025
Itseez3D, Inc., a Delaware corporation (hereinafter “We,” “Us” or “CraftStory”) offers the CraftStory service and is committed to protecting your privacy. By accessing our website(s) or application(s) (collectively, the “Site(s)”), you are consenting to the information collection and use practices described in this Privacy Policy.
CraftStory respects your privacy and is committed to protecting your Personal Data. We want to be transparent with you about how we collect and use your Personal Data in making available our Sites and tell you about your privacy rights and how the law protects you. This Privacy Policy is designed to describe:
Itseez3D, Inc. is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either “CraftStory”, “we”, “us” or “our” in this Privacy Policy).
Our address is: 5201 Great America Parkway, Suite 320, Santa Clara, CA 95054, USA.
You can contact us by emailing: privacy@craftstory.com.
By law you have the right to:
If you want to exercise any of the rights described above, please contact us at: privacy@craftstory.com.
Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: privacy@craftstory.com.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at: privacy@craftstory.com.
Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of emails relating to purchases, subscription renewals and customer announcements relating to product/services such as technical notifications, service updates or other administrative communications.
| Category of Personal Data | What this means |
|---|---|
| Identity Data | First name, surname, last name, username or similar identifier, title, and image data. |
| Contact Data | Your address, billing address, email address and telephone numbers. |
| Marketing and Communications Data | Your preferences in receiving marketing from us and our third parties and your communication preferences. |
| Behavioural Data | Inferred or assumed information relating to your behaviour and interests, based on your online activity. |
| Technical Data | Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or use our services. |
Our service consists of generating digital content such as videos based on information (including text scripts, images and video) that you have chosen to upload to our application or service (such content, collectively, “User Content”). If you have chosen to do so, such User Content may contain information regarding yourself or others. Under applicable law, some or all of such User Content may constitute “Personal Data.”
We also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute Personal Data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity.
We do not knowingly or intentionally collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a “legal basis” for that use. Most commonly, we will rely on one of the following legal bases:
| Purpose | Data involved | Why we do this | Legal basis |
|---|---|---|---|
| Fraud Prevention | Identity Data, Contact Data | To keep our website, our services and associated systems operational and secure. | Legitimate Interests |
| Troubleshooting | Technical Data | To track issues that might be occurring on our systems. | Legitimate Interests |
| Marketing | Identity, Contact, Marketing & Communications, Behavioural Data | To form a view on what we think may be of interest to you. | Legitimate Interests |
We may use data from User Content in order to improve our products and services including, without limitation, (i) for training our computer vision algorithms, and (ii) debugging crashes on specific datasets.
Where we need to process your Personal Data either to comply with law, or to perform the terms of an agreement that we have with you and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you. In this case, we may have to stop you using our Site but we will notify you if this is the case at the time.
| Third party data source | Publicly available? | Category(ies) of personal data received |
|---|---|---|
| Our Affiliates | No | Identity, Contact, Marketing & Communications, Behavioural, Technical Data |
| Analytics Providers | No | Behavioural Data, Technical Data |
| Advertisers | No | Behavioural Data, Technical Data |
| Lead Generation Service Providers | No | Identity Data, Contact Data |
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We use two broad categories of cookies: first party cookies, served directly by us to your computer or mobile device; and third party cookies, which are served by our partners or service providers on our Site.
| Type of cookie | Purpose |
|---|---|
| Essential Cookies | These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. |
| Functionality Cookies | These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences and login details. |
| Analytics and Performance Cookies | These cookies are used to collect information about traffic to our Site and how users use our Site. We use Google Analytics for this purpose. |
| Targeted and advertising cookies | These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. |
| Social Media Cookies | These cookies are used when you share information using a social media sharing button or “like” button on our Site. |
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help,” “tools” or “edit” facility).
We share your Personal Data within the members of the CraftStory group of companies which may include one or more foreign companies (collectively, “Affiliates”). This will involve transferring your data outside the European Economic Area (“Europe”).
Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards such as Standard Contractual Clauses or the Data Privacy Framework.
| Recipients | Data shared | Why we share it | Location(s) |
|---|---|---|---|
| Our Affiliates | Identity, Contact, Behavioural, Marketing Data | Help us provide our service and manage customer relationships. | Within Europe, Armenia, The United States |
| Service Providers | Identity, Contact, Behavioural, Technical Data | Provide us with IT and system administration services. | Within Europe, The United States |
| Our Partners | Identity, Contact, Behavioural, Marketing Data | Help us provide our service and manage customer relationships. | Within Europe, Australia & New Zealand, Asia Pacific |
| Professional advisers | Identity Data, Contact Data | Lawyers, bankers, auditors and insurers provide consultancy, banking, legal, insurance and accounting services. | Within Europe, The United States |
| Tax, customs, regulators and other authorities | Identity Data, Contact Data | Authorities may require reporting of processing activities in certain circumstances. | Within Europe, The United States |
Your User Content is not shared with third parties unless specifically requested by you. User Content may be hosted by third-party hosting providers (including Amazon Web Services). We may also use voice-cloning providers (including ElevenLabs) to clone your voice if you choose to create an avatar with our service.
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.
We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators.
We will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in a customer agreement and as required by applicable law. We will retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every site you visit.
As a global business, it is sometimes necessary for us to transfer your Personal Data to countries other than your own, including the United States. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer.
We comply with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce.
CraftStory is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
For EU residents, you have the right to complain to a relevant supervisory authority, but we encourage you to first contact us at privacy@craftstory.com or 5201 Great America Parkway, Suite 320, Santa Clara, CA 95054, USA with attention to Data Protection Officer.
Our data protection representative for the European Economic Area and Switzerland is Venture Counsel Partners:
Calle Los Omeyas, 5 local
Suite #1006085
Cordoba 14005
Spain
info@venturecounselpartners.com
If you believe your Personal Data has been used in a way that is not consistent with this Privacy Policy, we invite you to contact us first at privacy@craftstory.com. We will make all efforts to resolve your complaints timely and accurately.
We have committed to cooperate with EU Data Protection Authorities (DPAs), the Swiss Federal Data Protection and Information Commissioner (FDPIC), and the UK Information Commissioner’s Office (ICO) to comply with the information and advice provided by such authorities with regard to data transferred from the EU, Switzerland, and the UK, respectively.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@craftstory.com.
We will not sell your personal information. However, California law requires that, to the extent we sell your personal information, we allow you to opt out of the sale of such information. If you would like to affirmatively opt-out, please send an email to privacy@craftstory.com.